Analisis Sistem Kompensasi Telephone Operator Di Pnb Perdana Hotel And Suites On The Park Kuala Lumpur 2017

Abstract

The imbalance between workload and the amount of compensation received by staff of PNB Telephone Operator Perdana Hotel and Suites On The Park Kuala Lumpur from May to November 2016 caused the high turnover rate of Front Office staff in the Telephone Operator section. This study aimed to find out and analyze the compensation system of PNB Telephone Operator Perdana Hotel and Suites On The Park Kuala Lumpur and compare with standardization of Telephone Operator compensation system in Kuala Lumpur. The research method that the writer use in this research is Qualitative Descriptive method with observation data collection technique, interview, data analysis and documentation study. The results showed that the compensation received by Telephone Operator has met the minimum wage of Malaysia following the Ministry of Human Resources of Malaysia in July 2016, but with workload that exceeds the normal workload per day, the compensation is considered less appropriate and need to be reviewed between the workload with the amount of compensation given, whether in the form of direct compensation, indirect compensation and incentives. Keywords: Compensation System, Telephone Operator, PNB Perdana Hotel