User Interface Design Analysis in Indomaret Digital Kiosks
study case: I-Kiosks
Keywords:
digital kiosk, user experience, user interface, transaction service, usabilityAbstract
Many digital technologies are applied to support daily activities like a digital machine that is used in certain supermarkets. I-Kios is one of the digital machines in supermarkets to carry out several types of transactions by consumers. However, some problems were found by users from difficulties to feeling ineffective in accessing the I-Kiosk. The purpose is to analyze how interaction between users and Kiosk Interface system. The research method used is a qualitative with a usability testing approach. In this research the similarity in the visualization in the main screen is one of the main causes of the difficulties felt by users which creates doubts about accessing the machine so that it becomes a problem.
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