Alum Section Revitalization: Analysis and Redesign of SMK Telkom Bandung Website using Goal-Directed Design
Abstract
This study addresses the usability challenges of the alumni
management system at SMK Telkom Bandung by redesigning
the platform using the Goal-Directed Design (GDD)
methodology. The existing system faced critical issues,
including fragmented alumni information, poor interface
design, and inefficient manual administrative processes.
Through interviews and observations with 30 participants—
including students, alumni, parents, and administrative
staff—this research identified key pain points and user needs.
The modeling phase developed user personas, goals, mental
models, and interaction models to inform the design process.
The requirements phase mapped user goals to system
features, which guided the creation of a conceptual model and
wireframes during the framework phase.
The redesigned alumni platform was evaluated using the
System Usability Scale (SUS) with 18 participants. The results
showed a significant improvement in usability, with the SUS
score increasing from 58.06 to 82.92, surpassing the industry
standard of 68. The new platform resolved key pain points by
introducing a centralized testimonial repository, an alumni
distribution map, and an automated job posting system.
Additionally, the administrative dashboard streamlined data
validation workflows, reducing manual workload and
improving operational efficiency.
This research demonstrates how Goal-Directed Design
effectively aligns system functionalities with user needs,
resulting in measurable usability improvements. The study
concludes that the redesigned platform enhances user
engagement, optimizes administrative processes, and delivers
a more intuitive and efficient alumni management system.
Future work is recommended to further refine the job search
filtering system, improve submission feedback mechanisms,
and expand usability testing to a broader user base.
Keywords: Alumni Portal, Usability Testing, Goal-Directed
Design, System Usability Scale, User Experience, Web
Redesign, Educational Technology
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