Implementasi Webqual 4.0 Untuk Pembangunan Aplikasi Pengukuran Kualitas Website (webqtools)

Abstract

Abstrak

Sebuah website menjadi salah satu sarana penyedia layanan informasi dimana manfaat dari website
sendiri yaitu dapat digunakan sebagai media yang efektif dan efesien karena mampu digunakan oleh user
dimanapun dan kapanpun. Website sendiri dalam pengelolaan informasi maupun layanan dapat diperoleh
melalui jenis websitenya. Jenis-jenis website berdsarkan fungsinya yakni seperti : Company Profile, EGoverment,
eCommerce,
Archive,
Portal
Berita
dan
Informasi,
dan
Blog.
Berdasarkan
pemanfaatan
layanan

dan
informasi
yang
dimuat
dalam
suatu
website
tentu
harus
memperhatikan
kualitasnya
terhadap
user
yang

mengakses
website
tersebut.
Pengalaman
user
dalam
melakukan
akses
suatu
website
sangat
berpengaruh

terhadap
penilaian
kualitasnya.
Oleh
karena
itu
peneltian
ini
membahas
tentang
analisis
kualitas
layanan

website

menggunakan metode WebQual 4.0 untuk mengukur penilaian dari segi user dengan
memperhatikan dimensi usability quality, information quality, dan service interaction quality. Website yang
dilakukan pengujian yakni jenis website E-Goverment dan eCommerce. Hasil analisis dan evaluasi dari
penelitian ini yang nantinya akan menjadi suatu rekomendasi untuk pengembangan kualitas layanan
website yang lebih baik.

Kata kunci : Website, Webqual 4.0, Usability Quality, Information Quality, Service Interaction Quality,
WebQTools.

Abstract
A website is one of the means of an information service provider where the benefits of the website itself
can be used as an effective and efficient media because it can be used by users wherever and whenever. The
website itself in managing information and services can be obtained through the type of website. Types of
websites based on their functions such as Company Profile, E-Government, eCommerce, Archive, News and
Information Portal, and Blog. Based on the utilization of services and information contained in a website, of
course, must pay attention to the quality of the users who access the website. The user experience in accessing
a website is very influential in the quality assessment. Therefore this research discusses the analysis of the
quality of website services using the WebQual 4.0 method to measure the assessment in terms of the user by
paying attention to the dimensions of usability quality, information quality, and service interaction quality.
Website testing is the type of E-Government and eCommerce website. The results of the analysis and
evaluation of this study will later become a recommendation for the development of better website service
quality.

Keywords: Website, Webqual 4.0, Usability Quality, Information Quality, Service Interaction Quality,
WebQTools.