Evaluasi Ux dan Aksesibilitas Aplikasi Mobile Andal Taspen Pada Pengguna Lansia Cerebrovascular Accident (CVA) Menggunakan Metode Think Aloud Dan Contextual Inquiry
Abstrak
Abstrak — Penelitian ini bertujuan mengevaluasi user experience (UX) aplikasi mobile Andal Taspen yang digunakan oleh pensiunan lansia dengan kondisi cerebrovascular accident (CVA), serta menyusun rekomendasi desain antarmuka berbasis kebutuhan pengguna. Evaluasi dilakukan secara kualitatif melalui wawancara semi-terstruktur dan metode think aloud, dengan acuan prinsip Ten Principles of Good Design dari Dieter Rams. Sebanyak delapan partisipan mengikuti pengujian pada versi aplikasi asli dan prototype hasil perancangan ulang.
Temuan awal menunjukkan sejumlah hambatan, seperti navigasi yang tidak intuitif, tampilan yang membingungkan, serta ikon dan informasi yang sulit dipahami. Berdasarkan hasil tersebut, dilakukan perancangan ulang antarmuka menggunakan pendekatan design thinking, dengan penekanan pada penyederhanaan struktur visual dan peningkatan kejelasan. Pengujian ulang menunjukkan peningkatan skor persepsi UX, terutama pada indikator user-friendly (78,12%), simple (68,75%), dan understandable (66,25%).
Simpulan dari studi ini menunjukkan bahwa desain antarmuka yang menyesuaikan prinsip UX dan kondisi pengguna lansia dapat meningkatkan kenyamanan serta efisiensi penggunaan. Rekomendasi desain dari penelitian ini diharapkan menjadi referensi dalam pengembangan aplikasi layanan publik yang lebih inklusif dan adaptif terhadap kebutuhan pengguna dengan keterbatasan.
Kata kunci— Andal Taspen; Cerebrovascular Accident; Lansia; Think Aloud; User Experience.
Referensi
[1] R. Bachrudin and D. Kartikawangi, “Using the Biometric System in the Implementation of Digitalization in Pension Payment Services,” Scitepress, Feb. 2020, pp. 482–489. doi: 10.5220/0008432704820489.
[2] O. Pigai, K. Sukabumi, and J. Barat, “LIVE MORE PROSPEROUSLY BY ENJOYING OLD AGE USING PENSION FUNDS,” JOURNAL IMWI STUDENT RESEARCH JOURNAL, vol. 5, no. 1, 2024.
[3] A. A. Salsabila, R. Adelia, W. A. Dewi, A. P. Firdaus, and I. A. Kurniawan, “KUALITAS PELAYANAN PUBLIK DI PT TASPEN CABANG KOTA TANGERANG (Studi Kasus Pada Layanan Aplikasi Andal By Taspen),” Jan. 2025.
[4] J. Janebäck and E. Jonsson, “Designing an activity application for people with cognitive disabilities What should be considered when designing a UI for people with cognitive disabilities?,” 2022.
[5] Helmi Mohamed Isa, Rosilavi Mat Jusoh, Muhammad Hafiz Aswad Ahmad Kamal, Fatin Shairah Md Amin, and Puteri Fadzline Muhamad Tamyez, “Enriching User Experience among Senior Citizens in the Digital Era: A Design-Thinking Approach to Constructing a Prototype of a Mobile Application,” Journal of Advanced Research in Business and Management Studies, vol. 29, no. 1, pp. 20–27, Jan. 2023, doi: 10.37934/arbms.29.1.2027.
[6] I. Hassan and S. M. B. Shohag, “USING FIGMA AS UI/UX DESIGN FOR RECYCLE WASTE,” 2023.
[7] H. Díaz-Mesa, “Principios de buen diseño: una guía para el desarrollo de identidades visuales,” Ardin. Arte, Diseño e Ingeniería, no. 14, pp. 142–180, Mar. 2025, doi: 10.20868/ardin.2025.14.5429.
[8] E. Lassfolk, “Elsa Lassfolk User Experience App Design for Visually Impaired Elderly Title: User experience app design for visually impaired elderly Number of Pages: 53 pages + 4 appendices,” 2023.
[9] T. A. Nadhifah and U. Sjarqiah, “Gambaran Pasien Stroke Pada Lansia di Rumah Sakit Islam Jakarta Sukapura Tahun 2019,” Muhammadiyah Journal of Geriatric, vol. 3, no. 1, p. 23, Aug. 2022, doi: 10.24853/mujg.3.1.23-30.
[10] J. Banihani and M. Choukou, “A home-based hand rehabilitation platform for hemiplegic patients after stroke: A feasibility study,” Heliyon, vol. 10, no. 16, Aug. 2024, doi: 10.1016/j.heliyon.2024.e35565.
[11] A. A. N. Putri, “GAMBARAN EPIDEMIOLOGI STROKE DI JAWA TIMUR TAHUN 2019-2021 Andina Ayu Natasya Putri,” vol. 7, no. 1, Apr. 2023.
[12] N. S. Adzikriati and I. A. Kurniawan, “KUALITAS PELAYANAN PUBLIK DI PT TASPEN CABANG KOTA TANGERANG (Studi Kasus Pada Layanan Aplikasi Andal By Taspen),” Jan. 2025.
[13] K. Klaus, “Dieter Rams Ethics and Modern Philosophy What Legacy Today?,” Jan. 2012.
[14] Z. Zukhri and M. I. Ikhlas, “Implementasi Metode Design Thinking Pada Perancangan UI/UX Website Tracking GPS Tiara Track,” 2022.
[15] J. Sauer, A. Sonderegger, and S. Schmutz, “Usability, user experience and accessibility: towards an integrative model,” Ergonomics, vol. 63, no. 10, pp. 1207–1220, Oct. 2020, doi: 10.1080/00140139.2020.1774080.
[16] Y. Yurianto, “ANALISIS TUJUAN PEMBELAJARAN AGENDA SATU PADA PELATIHAN DASAR CPNS DENGAN PENDEKATAN INTERPRETIVE STRUCTURAL MODEL (STUDI KASUS PELATIHAN DASAR CPNS DI PROVINSI DKI JAKARTA),” Jurnal Riset Jakarta, vol. 15, no. 1, Jul. 2022, doi: 10.37439/jurnaldrd.v15i1.65.
[17] S. M. Jack et al., “Public Health Nurses’ Professional Practices to Prevent, Recognize, and Respond to Suspected Child Maltreatment in Home Visiting: An Interpretive Descriptive Study,” Glob Qual Nurs Res, vol. 8, 2021, doi: 10.1177/2333393621993450.
[18] H. Ilham, B. Wijayanto, and S. P. Rahayu, “ANALYSIS AND DESIGN OF USER INTERFACE/USER EXPERIENCE WITH THE DESIGN THINKING METHOD IN THE ACADEMIC INFORMATION SYSTEM OF JENDERAL SOEDIRMAN UNIVERSITY,” Jurnal Teknik Informatika (Jutif), vol. 2, no. 1, pp. 17–26, Jan. 2021, doi: 10.20884/1.jutif.2021.2.1.30.
[19] M. Fan, Q. Zhao, and V. Tibdewal, “Older adults’ think-aloud verbalizations and speech features for identifying user experience problems,” in Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, May 2021. doi: 10.1145/3411764.3445680.
[20] P. Franco, M. Olhaberry, A. Muzard, Á. Harismendy, and S. Kelders, “Developing a Guided Web App for Postpartum Depression Symptoms: User-Centered Design Approach,” JMIR Form Res, vol. 8, 2024, doi: 10.2196/56319.
[21] P. Lunde, G. Skoglund, C. F. Olsen, G. Hilde, W. K. Bong, and B. B. Nilsson, “Think Aloud Testing of a Smartphone App for Lifestyle Change Among Persons at Risk of Type 2 Diabetes: Usability Study,” JMIR Hum Factors, vol. 10, no. 1, Jan. 2023, doi: 10.2196/48950.
[22] L. B. Suder et al., “Dietary app for patients with kidney disease: Qualitative evaluation of a prototype,” J Ren Care, vol. 50, no. 3, pp. 181–191, Sep. 2024, doi: 10.1111/jorc.12473.
