Implementasi Webqual 4.0 Untuk Pembangunan Aplikasi Pengukuran Kualitas Website (webqtools)

Abstrak

Abstrak Sebuah website menjadi salah satu sarana penyedia layanan informasi dimana manfaat dari website sendiri yaitu dapat digunakan sebagai media yang efektif dan efesien karena mampu digunakan oleh user dimanapun dan kapanpun. Website sendiri dalam pengelolaan informasi maupun layanan dapat diperoleh melalui jenis websitenya. Jenis-jenis website berdsarkan fungsinya yakni seperti : Company Profile, EGoverment, eCommerce, Archive, Portal Berita dan Informasi, dan Blog. Berdasarkan pemanfaatan layanan

dan informasi yang dimuat dalam suatu website tentu harus memperhatikan kualitasnya terhadap user yang

mengakses website tersebut. Pengalaman user dalam melakukan akses suatu website sangat berpengaruh

terhadap penilaian kualitasnya. Oleh karena itu peneltian ini membahas tentang analisis kualitas layanan

website

menggunakan metode WebQual 4.0 untuk mengukur penilaian dari segi user dengan memperhatikan dimensi usability quality, information quality, dan service interaction quality. Website yang dilakukan pengujian yakni jenis website E-Goverment dan eCommerce. Hasil analisis dan evaluasi dari penelitian ini yang nantinya akan menjadi suatu rekomendasi untuk pengembangan kualitas layanan website yang lebih baik.

Kata kunci : Website, Webqual 4.0, Usability Quality, Information Quality, Service Interaction Quality, WebQTools.

Abstract A website is one of the means of an information service provider where the benefits of the website itself can be used as an effective and efficient media because it can be used by users wherever and whenever. The website itself in managing information and services can be obtained through the type of website. Types of websites based on their functions such as Company Profile, E-Government, eCommerce, Archive, News and Information Portal, and Blog. Based on the utilization of services and information contained in a website, of course, must pay attention to the quality of the users who access the website. The user experience in accessing a website is very influential in the quality assessment. Therefore this research discusses the analysis of the quality of website services using the WebQual 4.0 method to measure the assessment in terms of the user by paying attention to the dimensions of usability quality, information quality, and service interaction quality. Website testing is the type of E-Government and eCommerce website. The results of the analysis and evaluation of this study will later become a recommendation for the development of better website service quality.

Keywords: Website, Webqual 4.0, Usability Quality, Information Quality, Service Interaction Quality, WebQTools.