Mujab, Syaeful, Telkom University, Indonesia

• eProceedings of Engineering Vol. 4 No. 3 (2017): Desember, 2017 - Program Studi S1 Teknik Industri
  Perancangan Service Blueprint Layanan Jasa Pabrik Genteng “rhm Sokka†Menggunakan Metode Service Quality Dan Kano
  Abstract  PDF