Business Process Design to Improve Mean Time to Recovery Radio IP Services

Abstract

ABSTRACT: This study aims to analyze the processes on the IP Radio assurance business process that contribute to the value of MTTR Radio IP and evaluate business process that meet the MTTR target of IP Radio with simulation design. This study uses theoretical approach to Business Process Rengineering and Business Process Simulation. This research uses Arena simulators to carry out the design simulation of the IP Radio assurance business process. The results of this study indicate that the dominant processes on the IP Radio assurance business processes are toubleshooting, spare parts request, travel time directly to site, location permission, technical tlosed, and analysis. The assurance business process that can meet the MTTR Radio IP targets is the IP Radio assurance business process that eliminates spare part request process and simplifies the troubleshooting process, spare part request, direct travel time to site, location permission, technical closed, and analysis