Therapeutic Communication Strategy Between Doctors and Elderly Inpatients at Nadhifa Al-ghiffari Clinic Bandung
Abstract
Building a relationship based on trust and openness through therapeutic communication efforts is important
so that the problems experienced by patients can be known and overcome by health workers. Elderly patients are different
with patients in general, there are physiological and psychological factors in elderly patients that can hinder effective communication efforts.
inhibit effective communication efforts. Ineffective communication can increase
uncertainty for the patient. This study aims to determine effective therapeutic communication strategies
between doctors and elderly inpatients at the Nadhifa Al-Ghiffari clinic in Bandung. This research utilizes
theoretical views in Uncertainty Reduction Theory to examine communication strategies by doctors when
handling uncertainties and barriers of therapeutic communication with elderly patients. This research
using a qualitative approach. The informants in this study were five people, the data collection was carried out
using in-depth interviews, direct observation, and document search. The result of the research
The results showed that the doctor had applied the stages and techniques of therapeutic communication well to the elderly inpatients at the Nadhifa Al-Ghaza Clinic.
elderly inpatients at Nadhifa Al-Ghiffari Clinic Bandung. In addition, doctors have also carried out active and interactive strategies in communicating.
active and interactive strategies in communication. Active strategies are carried out when communicating with third parties, namely
patient's family, while interactive strategies are carried out by doctors when communicating directly with elderly inpatients.
elderly inpatients.
Keywords-communication barriers, doctor communication, elderly patients, uncertainty reduction, therapeutic.
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