Therapeutic Communication Strategy Between Doctors and Elderly Inpatients at Nadhifa Al-ghiffari Clinic Bandung
Abstract
Building a relationship based on trust and openness through therapeutic communication efforts is important so that the problems experienced by patients can be known and overcome by health workers. Elderly patients are different with patients in general, there are physiological and psychological factors in elderly patients that can hinder effective communication efforts. inhibit effective communication efforts. Ineffective communication can increase uncertainty for the patient. This study aims to determine effective therapeutic communication strategies between doctors and elderly inpatients at the Nadhifa Al-Ghiffari clinic in Bandung. This research utilizes theoretical views in Uncertainty Reduction Theory to examine communication strategies by doctors when handling uncertainties and barriers of therapeutic communication with elderly patients. This research using a qualitative approach. The informants in this study were five people, the data collection was carried out using in-depth interviews, direct observation, and document search. The result of the research The results showed that the doctor had applied the stages and techniques of therapeutic communication well to the elderly inpatients at the Nadhifa Al-Ghaza Clinic. elderly inpatients at Nadhifa Al-Ghiffari Clinic Bandung. In addition, doctors have also carried out active and interactive strategies in communicating. active and interactive strategies in communication. Active strategies are carried out when communicating with third parties, namely patient's family, while interactive strategies are carried out by doctors when communicating directly with elderly inpatients. elderly inpatients.
Keywords-communication barriers, doctor communication, elderly patients, uncertainty reduction, therapeutic.
Downloads
References
Arwani, A. (2002). Komunikasi dalam Keperawatan. Jakarta: Buku Kedokteran EGC.
Anjaswarni, T. (2016). Komunikasi Dalam Keperawatan. Jakarta: Pusdik SDM Kesehatan.
Baharuddin, I. A., Siokal, B., & Ernasari. (2023). Pengaruh Komunikasi Terapeutik terhadap Kecemasan pada Lansia. Window of Nursing Journal, 4(1), 9–16. Retrieved from https://doi.org/10.33096/won.v4i1.617
Budyatna, M. (2015). Teori-Teori Mengenai Komunikasi Antar Pribadi. Prenadamedia Group: Jakarta
Junaedi, F., & Sukmono, F. G. (2018). Komunikasi Kesehatan: Sebuah Pengantar Komprehensif. Jakarta: Prenadamedia Group.
Kurniawati, D. (2021). Komunikasi Terapeutik Tenaga Kesehatan (NAKES) Terhadap Pasien Covid-19 di Medan dan Pekanbaru. KOMUNIKOLOGI: Jurnal Pengembangan Ilmu Komunikasi dan Sosial, 5(2), 179–189. Retrieved from http://dx.doi.org/10.30829/komunikologi.v5i2.10145
Liliweri, A. (2007). Dasar-dasar Komunikasi Kesehatan. Yogyakarta: Pustaka Pelajar.
Machfoedz, M. (2009). Komunikasi Keperawatan: Komunikasi Terapeutik. Jakarta: Ganbika.
Moleong, L. J. (2018). Metodologi Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya.
Morissan, M. A. (2015). Teori Komunikasi Individu Hingga Massa. Jakarta: Kencana Perdana.
Nasir, A., Muhith, A., Sajidin, M., & Mubarak, W. I. (2009). Komunikasi dalam Keperawatan Teori dan Aplikasi. Jakarta: Salemba Medika.
Nuryadin, A. A., Yuniastini, Y., Mathar, I., Suyanto, S., Abidin, Z., Hermawan, D., Musyarofah, S., Kusumati, Y. (2022). Dasar Ilmu Kesehatan. Sukoharjo: Tahta Media Group.
Panitra, T. D., & Tamburian, H. D. (2019). Komunikasi Antarpribadi Dokter Dengan Pasien dalam Membantu
Penyembuhan Pasien di Klinik Cendana. Koneksi, 3(1), 71–76. Retrieved from https://doi.org/10.24912/kn.v3i1.6147m
Puspita, N. (2020). Komunikasi Interpersonal Pramubakti Dalam Pendampingan Lansia di Balai Panti Tresna Werdha
Budi Luhur. LEKTUR: Jurnal Ilmu Komunikasi, 3(3), 227–237. Retrieved from https://doi.org/10.21831/lektur.v3i3.16928
Rachmat, D. A., & Ganiem, L. M. (2020). Tahapan Komunikasi Terapeutik Dokter Pada Pasien di Klinik Kecantikan.
JKG: Jurnal Komunikasi Global, 9(1), 61–79. Retrieved from https://doi.org/10.24815/jkg.v9i1.16107
Sari, Y. N., & Wijaya, L. (2022). Komunikasi Terapeutik Perawat Terhadap Pasien di Ruang Rawat Inap. Babul Ilmi: Jurnal Ilmiah Multi Science Kesehatan, 14(2), 130–139. Retrieved from https://doi.org/10.36729/bi.v14i2.956
Setiyoargo, A., Ariyanti, R., & Maxelly, R. O. (2021). Hubungan Kelengkapan Anamnesa Formulir Gawat Darurat dengan Ketepatan Kode ICD 10 Sebab Eksternal Kasus Kecelakaan di Rumah Sakit Panti Nirmala Malang. Jurnal Manajemen Informasi Kesehatan Indonesia, 9(2), 139–144.
Stuart, G. W., & Sundeen, S. J. (2007). Buku Saku Keperawatan Jiwa. Jakarta: Penerbit Buku Kedokteran EGC.
Sugiyono, S. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
West, R., & Turner, L. H. (2008). Pengantar Teori Komunikasi Analisis dan Aplikasi. Jakarta: Salemba Humanika.
Yustiwaningsih, E., & Suhariati, H. I. (2021). Hubungan Tingkat Pendidikan Dengan Kemandirian Lansia Dalam Memenuhi Kebutuhan Sehari Hari. Hospital Majapahit (Jurnal Ilmiah Kesehatan Politeknik Kesehatan Majapahit Mojokerto), 13(1), 61–70. Retrieved from https://doi.org/10.5281/zenodo.4558447
