The Influence Of E-word Of Mouth Communication On Customer Purchasing Intentions Through Brand Image Of Smartfren Andromax In Indonesia


  • Angelia Anggia Permata Norman Telkom University
  • Maya Ariyanti Telkom Univesity


Word of Mouth has been recognized as one of the most influential resources of information transmission. Advances in technology and the emergence of online social network sites have changed the way information transmitted. This phenomenon impacts consumers as this easily accessible information could greatly affect the consumption decision. The purpose of this research is to examine the extent to which e-WOM among consumers can influence purchase intention through brand image in the mobile communication vendor industry. Measurement item are adapted from existing scales found in the marketing literature. The scales were evaluated for reliability and validity using data collected in a survey of Indonesian’s perspective consumers in Indonesia. A Partial Least Squares Structural Equation modeling procedure is applied to the examination of the influences of e-WOM on brand image and purchase intention. The research model was tested empirically using 100 samples respondents who had experience within online communities of Smartfren Andromax’s consumers. The research found that e-WOM is one of affecting factors influencing purchase intention through brand image on Smartfren Andromax.

Keyword: e-Word of Mouth, Brand Image, Purchase Intention, Partial Least Squares Structural Equation Modeling.






Program Studi S1 International ICT Business