The Role Of Strategic Leadership In Improving The Performance Of Bank Aceh's Human Resources
Abstract
This study aims to analyze the role of strategic leadership in improving the effectiveness of human resources (HR) at Bank Aceh. The research focuses on three main aspects: the implementation of strategic leadership within the work environment, the influence of strategic leadership on HR performance effectiveness, and the supporting and inhibiting factors that affect its implementation. A qualitative approach was employed through in-depth interviews with six informants, including branch leaders, managers, customer service personnel, senior employees, and supervisory staff. The findings reveal that strategic leadership at Bank Aceh is implemented through the formulation of work directives, routine supervision, reinforcement of standard operating procedures (SOPs), inter-unit coordination, and employee competency development programs, particularly in technology and service delivery. The results also indicate that strategic leadership positively influences HR performance effectiveness, as clear directives, supervision, training, and technological updates enhance service quality, work accuracy, and employee adaptability. Supporting factors include leadership commitment, effective coordination, system support, and employee readiness to participate in training. Meanwhile, inhibiting factors involve technological constraints, incomplete customer documents, peak-hour queues, and gaps in SOP comprehension. Overall, the findings align with Strategic Leadership Theory, which emphasizes the importance of leaders in setting direction, managing change, and building HR capabilities to achieve organizational goals. Keywords: Strategic Leadership, Human Resource Effectiveness, Employee Performance, Competency Development. ISSN : 2355-9357 e-Proceeding of Management : Vol.13, No.4 Agustus 2026 | Page 5009
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