The Influence Of Service Quality Toward Customer Satisfaction Of Balairung Hotel, Jakarta

Alvin Hizrian

Abstract

Abstract This study explores some element of service quality which is tangible, empathy, reliability, responsiveness, assurance. Study conduct by taking a 250 guest who ever visited Balairung Hotel in Jakarta. Result revealed that Service Quality affect Customer Satisfaction. It is recommended that Hotel consider the improvement of service quality, to keep the guest feel satisfy, in order to improve the satisfaction of customer

Keyword: Service Quality, Customer Satisfaction

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