Communication Barriers and Adaptation Process of Students from Pekanbaru: A Case Study at Telkom University
Abstract
This study investigates the communication barriers and adaptation process experienced by students from Pekanbaru
at Telkom University, Bandung. Guided by intercultural communication theory, communication barrier theory, and
adaptation process theory, this research explores how linguistic, cultural, and psychological differences impact their
integration in a multicultural academic setting. Using a qualitative case study method, data were gathered from indepth interviews with 11 student informants and one expert. The results show that Pekanbaru students face linguistic
difficulties due to unfamiliar dialects, cultural mismatches in communication style, and psychological barriers like
low confidence and anxiety. However, through cultural learning, social engagement, and psychological adjustment,
they gradually adapt to the campus environment. This study highlights the need for culturally responsive institutional
support to foster inclusive educational experiences.
Keywords: intercultural communication, communication barriers, adaptation process
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