Pengaruh Pengembangan Sumber Daya Manusia & Employee Engagement Terhadap Kinerja Karyawan Pada Perusahaan Listrik Negara (Persero) Unit Layanan Pelanggan Kota Padangsidimpuan Provinsi Sumatera Utara
Abstrak
Penelitian ini bertujuan untuk mengetahui pengaruh pengembangan sumber daya manusia dan employee engagement terhadap kinerja karyawan pada PT Perusahaan Listrik Negara (Persero) Unit Layanan Pelanggan Kota Padangsidimpuan Provinsi Sumatera Utara. Dalam upaya meningkatkan kualitas kinerja dan pelayanan kelistrikan kepada masyarakat, perusahaan perlu memperhatikan bagaimana pengembangan sumber daya manusia serta tingkat keterikatan karyawan diterapkan dalam lingkungan kerja PT PLN (Persero) ULP Kota Padangsidimpuan. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif kausalitas. Teknik pengambilan sampel yang digunakan adalah teknik non-probability,di mana seluruh karyawan PT PLN (Persero) ULP Kota Padangsidimpuan dijadikan sebagai responden penelitian. Pengumpulan data dilakukan melalui penyebaran kuesioner, kemudian data yang diperoleh dianalisis untuk menggambarkan kondisi pengembangan sumber daya manusia, employee engagement, serta pengaruhnya terhadap kinerja karyawan. Teknik analisis data yang digunakan meliputi analisis deskriptif dan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa pengembangan sumber daya manusia (X1) dan employee engagement (X2) berpengaruh secara positif dan signifikan terhadap kinerja karyawan (Y) pada PT PLN (Persero) Unit Layanan Pelanggan Kota Padangsidimpuan. Temuan ini menunjukkan bahwa semakin baik pengembangan sumber daya manusia dan semakin tinggi tingkat employee engagement yang dimiliki karyawan, maka semakin meningkat pula kinerja karyawan dalam mendukung pencapaian tujuan perusahaan. Kata Kunci: Pengembangan Sumber Daya Manusia, Employee Engagement, Kinerja Abstrak This study aims to determine the effect of human resource development and employee engagement on employee performance at the Padangsidimpuan City Customer Service Unit of PT Perusahaan Listrik Negara (Persero) in North Sumatra Province. To improve the quality of performance and public electricity services, the company needs to consider how human resource development and employee retention are implemented within the work environment of PT PLN (Persero) ULP Padangsidimpuan City. The research method used was quantitative with a descriptive causality approach. The sampling technique used was a non-probability technique, with all PT PLN (Persero) ULP Padangsidimpuan City employees serving as respondents. Data were collected through questionnaires, and the data obtained were analyzed to describe the state of human resource development, employee engagement, and their impact on employee performance. Data analysis techniques used included descriptive analysis and multiple linear regression analysis. The results of the study indicate that human resource development (X1) and Employee Engagement (X2) have a positive and significant effect on employee performance (Y) at PT PLN (Persero) Padangsidimpuan City Customer Service Unit. This finding indicates that the better the human resource development and the higher the level of employee engagement, the higher the employee performance in supporting the achievement of company goals. Keywords: Human Resource Development, Employee Engagement, Performance. ISSN : 2355-9357 e-Proceeding of Management : Vol.13, No.4 Agustus 2026 | Page 4937
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