Utami, Affrilia, Telkom University, Indonesia

• eProceedings of Management Vol 5 No 1 (2018): April 2018 - Program Studi S1 International ICT Business
  Content Analysis of Indonesia’s E-Commerce on Facebook Page using Social Network Analysis for Social Customer Relationship Management Effort (Case Studies: Shopee, Tokopedia, and Bukalapak)
  Abstrak  PDF (English)