Tinjauan Kebersihan Kamar Di Hotel Bintang Mulia Bagan Batu Selama Pandemic Covid 19.

Herlina Tio Liska Rajagukguk, Riza Taufiq, Nurlena Nurlena

Abstract

ABSTRAK Pariwista merupakan perjalanan yang dilakukan oleh banyak orang untuk sementara waktu dari satu tempat ke tempat yang lain dengan tujuan berwisata maupun bekerja yang di lakukan secara terus menerus. Riau merupakan kawasan yang berada di Sumatera Tengah yang terhubung dengan Sumatera Utara, Sumatera Barat, Jambi, dan juga pariwisata berbasis budaya. Hotel Bintang Mulia merupakan hotel bintang 3 yang berada di Riau kabupaten rokan hilir kecamatan bagan sinembah, hotel Bintang Mulia ini sangat cocok untuk anak-anak. Dapat dilihat dari artikel ulasan di bawah ini seorang tamu memesan kamar dan harga kamar semakin mahal dan tingkat pelayanannya semakin menurun, kamar hotel bau puntung rokok. Tujuan penulis melakukan penelitian di hotel ini dikarenakan hotel ini buka pada saat pandemic covid 19, dan juga penulis ingin mengetahui bagaimana kebersihan kamar hotel pada saat pandemic, dikarenakan kebersihan merupakan hal yang sangat penting bagi tamu untuk mengantisipasi adanya penularan covid 19. Metode penelitian yang digunakan deskriptif kualitatif. Pengumpulan data dilakukan dengan observasi langsung dengan wawancara Assisten Manager dan Room Attandent. Hotel Bintang Mulia hanya menerapkan beberapa penerapan kebersihan kamar hotel sesuai dengan Kemenparekraf. Hasil dari penelitian Hotel Bintang Mulia sebelum pandemic dilakukan pembersihan seperti menjemur bantal, bed, dengan di jemur seminggu sekali, tetapi selama pandemic dilakukan 2 hari sekali dimana kamar hotel di desinfektan setiap hari, penyaringan filter Ac yang seharusnya dilakukan setiap hari, tetapi di Hotel Bintang Mulia hanya dilakukan satu kali seminggu, dan sebaiknya Hotel Bintang Mulia menyediakan handsinitizer di setiap kamar Kata Kunci: Tata Graha, Room Attandent, Pembersihan Kamar ABSTRACT Pariwista is a trip made by many people for a while from one place to another with the aim of traveling or working which is done continuously. Riau is an area located in Central Sumatra which is connected to North Sumatra, West Sumatra, Jambi, and also culture-based tourism. Bintang Mulia Hotel is a 3-star hotel located in Riau, Rokan District, downstream, Bagan Sinembah sub-district, this Bintang Mulia hotel is perfect for children. It can be seen from the review article below that a guest books a room and the room price is getting more expensive and the level of service is decreasing, the hotel room smells of cigarette butts. The purpose of the authors to do research at this hotel is because this hotel is open during the Covid 19 pandemic, and also the author wants to know how clean the hotel rooms are during the pandemic, because cleanliness is very important for guests to anticipate the transmission of covid 19. The research method used is descriptive qualitative. Data collection was carried out by direct observation by interviewing Assistant Manager and Room Attandent. Hotel Bintang Mulia only implements several hotel room cleanliness in accordance with the Ministry of Tourism and Creative Economy. The results of the research at Bintang Mulia Hotel before the pandemic were carried out cleaning such as drying pillows, beds, drying them in the sun once a week, but during the pandemic it was carried out once every 2 days where the hotel room was disinfected every day, filtering the Ac filter should be done every day, but at Star Hotels. Mulia is only done once a week, and it is recommended that Bintang Mulia Hotel provide a handsinitizer in each room Keywords: Housekeeping, Room Attendent, Room Cleaning

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