Communication and Crisis Management in Emergency: A Case Study of Engine’s Breakdown
Abstract
The purpose of this study is two-fold: (1) to examine communication of leadership during emergency and (2) to investigate engagement between communication and crisis management to restore organization’s objectives. This qualitative study conducted with case study method. The data were collected interview to informant and moderate observation. The study found that one of leader at PT. Bayu Maritim Berkah (BMB) using transactional leadership model and taskoriented style. He also use his power as autocratic. Meanwhile, the communication pattern in BMB during emergency is All-Channel Pattern. The finding of the study shows that BMB used its model and style due to time-efficiency. It also shows that BMB only perform to respond emergency during the situation and lack of prevention and evaluation.References
Boudreaux, Brian. (2005). Exploring a multi-stage model of
crisis management: utilities, hurricanes, and contingency.
Florida: University of Florida.
http://etd.fcla.edu/UF/UFE0010486/boudreaux_b.pdf
Chao, Elaine L. dan Henshaw, John L. (2001). How to Plan
for workplace Emergencies and Evacuations. United State
Department of Labor. Access on Thursday, 25 May 2017
time 16.13 site:
https://www.osha.gov/Publications/osha3088.html
Coombs, Timothy. (2007). Crisis Management and Communication.
Institute for Public Relation. Access on Wednesday,
May 2017 time 14.54 site:
http://www.instituteforpr.org/crisis-management-and-comm
unications/
Creswell, John W. (2010). Research Design: Pendekatan
Kualitatif, kuantitatif, dan Mixed. Yogyakarta: Pustaka
Pelajar.
Foster, S. Catherine. (2007). Leadership, Communication,
and Conflict Resolution in Emergency Situation: A Case
Study of the TOPOFF 2 Exercise. Published Doctor of Philosophy,
Capella University.
J.A.F. Stoner, R.E. ve Freeman. (1992). Management (Fift
Edition). London: Prentice Hall Internetional, Inc.
Kotter, J. P. (1996). Leading Change. Boston, Mass:
Harvard Business School Press.
Lunenburg, Fred C. (2010). Formal communication channels:
upward, downward, horizontal, and external. Sam Houston
State University: Focus on colleges, universities, and schools.
Vol 4 Number 1 .
https://pdfs.semanticscholar.org/cb0e/c6f253095fa016de05f
ecf4385f3070e6.pdf
M. B. Bass dan E. G. Riggio. (2006). Transformational
Leadership: 2nd Edition. Mahwah, NJ: Lawrance Erlbaum
Associatees, 282 pages.
Men, Linjuan. (2012). The effect of organizational
leadership on strategic internal communication and
employee outcomes. Florida: University of Miami
National Institute of Environmental Health Sciences. (2017).
Emergency Response. Access on Thursday, 25 May 2017
time: 16.30 .
https://www.niehs.nih.gov/health/topics/population/response
The Government of Western Australia, Department of
Transport. (2017). Type of emergency. Access on Monday,
August 2017 time: 21.58.
http://www.transport.wa.gov.au/imarine/types-of-emergency
.asp
Yukl, Gary A. (2013). Leadership in organizations.. Boston:
Pearson Education, Inc.
