The Effect of Knowledge Level and Service Quality of State Civil Apparatus on the Effectiveness of the Smart Governance I-ceta Program in Indramayu Regency
Abstract
Indramayu Regency is one of the districts designated by Kominfo as a city or district program "towards 100 smart
cities". As the implementer of the smart city program, Indramayu Regency needs to evaluate the State Civil Apparatus
(ASN) of West Indramayu Regency as the implementer of the smart city program. By knowing the level of Knowledge
and quality of service from ASN West Indramayu Regency can provide benefits that are in accordance with the
solutions or needs expected by the community. The purpose of this study was to determine the effect of the level of
knowledge and quality of ASN services on the effectiveness of the I-CETA (Indramayu Cepat Tanggap) smart
governance program. This study uses quantitative methods with a population of 178 State Civil Apparatus (ASN) of
West Indramayu district. The theory used in this study is to use the smart governance theory put forward by Subkhan.
The analysis technique used in this research is multiple linear regression analysis techniques with sampling
techniques using saturated samples in Indramayu district. Based on the results of multiple linear regression analysis,
the results show that the level of knowledge and service quality produce a significant and positive effect partially or
simultaneously from the variable level of knowledge and service quality on the effectiveness variable. The results of
the research presentation can serve as a basis for the development of subsequent researchers and suggestions for the Indramayu district government to increase the effectiveness of the smart governance program in terms of employee knowledge levels and service quality.
Keywords-knowledge level, service quality, effectiveness, smart city, smart governance
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