Managing Anxiety and Uncertainty in Virtual Communication

Discord Survivor Group Case Study

Abstract

In Discord Survivor, the members have different cultural backgrounds who did not previously know each other and
there are several members who come from abroad which causes communication barriers to arise. However, with
different cultural backgrounds and communication barriers, members of the Discod Survivor group can work together
and create strategies in playing the Mir4 game. Therefore, this research aims to find out how members who join the
Discord Survivor group can regulate and manage anxiety and uncertainty when interacting caused by different
cultural backgrounds so that these members can interact well. This research uses a qualitative method with a case
study approach. The results of this research are that informants can manage their anxiety and uncertainty well by
using Gudykunst's theories, namely self-concept, motivation to interact with strangers, reactions to strangers and
social categories of strangers.

Keywords-Discord, anxiety and uncertainty, virtual communication, group communication, Mir4 game.