Communication Strategy of Pt Krakatau Posco's Corporate Citizenship Activities in Building Awareness of Secondary Stakeholders
Abstract
As industrial operational risks increase which have an impact on the wider community socially, economically and
environmentally, building awareness of secondary Stakeholders has become a necessity for companies. Good
awareness of the surrounding community will minimize the potential for conflict and resistance that could hamper the
continuity of company operations. This research aims to analyze the communication strategies implemented by PT
Krakatau Posco in Corporate Citizenship activities to build awareness of secondary Stakeholders, especially the
surrounding community. This research uses a descriptive qualitative method with a case study approach, analysis is
carried out based on the communication strategy stages according to Hafied Cangara, including determining the
communicator, target audience, compiling the message, determining media channels, forming a work team, and
conducting evaluations. The research results show that PT Krakatau Posco implements an effective communication
strategy at every stage so that it is able to build awareness of the surrounding community regarding the company's
contribution and commitment to realizing inclusive and sustainable growth. This research provides theoretical and
practical implications for the development of Corporate Citizenship communication strategies in building secondary
Stakeholder awareness in the future.
Keywords-communication strategy, corporate citizenship, secondary stakeholders.
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