Pengaruh Work-Life Balance Terhadap Turnover Intention Melalui Burnout Pada Karyawan Generasi Z
Abstract
Tingginya turnover intention pada karyawan Generasi Z menjadi isu penting bagi organisasi, mengingat dominasi
kelompok ini di dunia kerja. Generasi Z memiliki ekspektasi tinggi terhadap work-life balance, namun juga rentan
mengalami burnout akibat tekanan kerja dan dinamika lingkungan yang cepat berubah. Penelitian ini bertujuan
menganalisis pengaruh work-life balance terhadap turnover intention dengan burnout sebagai variabel mediasi pada
karyawan Generasi Z di Indonesia. Pendekatan kuantitatif digunakan dengan desain deskriptif dan melibatkan 198
responden dari berbagai sektor industri melalui survei daring. Analisis data dilakukan menggunakan Structural Equation
Modeling–Partial Least Squares (SEM-PLS) dengan bantuan SmartPLS versi 4.1. Hasil menunjukkan bahwa work-life
balance tidak berpengaruh langsung terhadap turnover intention, tetapi memiliki pengaruh negatif signifikan terhadap
burnout. Burnout sendiri terbukti berpengaruh positif signifikan terhadap turnover intention. Artinya, work-life balance
yang baik dapat menurunkan burnout, yang pada gilirannya menekan keinginan untuk pindah kerja. Temuan ini
menekankan pentingnya perhatian organisasi terhadap kesejahteraan mental dan beban kerja karyawan muda. Kebijakan
yang mendukung work-life balance tidak hanya meningkatkan retensi, tetapi juga mendorong terciptanya lingkungan kerja
yang produktif, adaptif, dan berkelanjutan di era digital.
Kata Kunci - Work-Life Balance, Turnover Intention, Burnout, Generasi Z
References
Adawiyah, S., Karisga, C. D., Noveriza, R., Fatwa Mosyani, R., & Riyanto, S. (2020). The Effect of Work-Life
Balance and Employee Satisfaction on Employee Loyalty Ofgpret Studio. IOSR Journal OfHumanities
And Social Science (IOSR-JHSS, 25, 59–63. https://doi.org/10.9790/0837-2501015963
Adelia, A., Daud, I., Azazi, A., Christiana, M., Kalis, I., Hendri, M. I., Tanjungpura, U., Prof, J., Hadari, H.,
Jendral, N. /, & Yani, A. (2024). Exploring turnover intentions in Indonesian generation z: Emotional
exhaustion, employee engagement, and job satisfaction. Journal of Management Science (JMAS), 7(1),
–256. www.exsys.iocspublisher.org/index.php/JMAS
Aditya, I. M. (2022, December 28). Simak! Inilah 5 Pulau Terbesar di Indonesia. GoodStats.
Alam, R. (2022). KELELAHAN KERJA (BURNOUT) (M. H. Maruapey, Ed.). PENERBIT KAMPUS.
https://repository.umi.ac.id/1256/1/Kelelahan%20Kerja%20%28Burnout%29%20-
%20Dr.%20Roslina%20Alam%2C%20S.E.%2C%20M.Si.pdf
Ambarwati, A., Setyaningrum, R. P., & Rezeki, F. (2024a). THE EFFECT OF BURNOUT AND EMPLOYEE
ENGAGEMENT ON TURNOVER INTENTION WITH WORK-LIFE BALANCE AS A MEDIATING
VARIABLE IN MILLENNIAL EMPLOYEES OF PT. ABC AND PT. XYZ IN BEKASI REGENCY. In
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) (Vol. 7, Issue 2).
Ambarwati, A., Setyaningrum, R. P., & Rezeki, F. (2024b). THE EFFECT OF BURNOUT AND EMPLOYEE
ENGAGEMENT ON TURNOVER INTENTION WITH WORK-LIFE BALANCE AS A MEDIATING
VARIABLE IN MILLENNIAL EMPLOYEES OF PT. ABC AND PT. XYZ IN BEKASI REGENCY. In
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) (Vol. 7, Issue 2).
Amstrong, M., & Taylor, S. (2020). Armstrong’s Handbook of Human Resource Management Practice (15th
ed.). KoganPage.
Aprilita. (2024). Strategi Pengelolaan Sumber Daya Manusia pada Generasi Z Tantangan dan Peluang Di Era
Digital untuk Meningkatkan Kematangan Karir.
Ardan, M., & Jaelani, A. (2021). MANAJEMEN SUMBER DAYA MANUSIA: TURNOVER INTENTION
DAPAT MEMPENGARUHI KUALITAS KINERJA PERUSAHAAN. CV. Pena Persada.
Arum, L. S., Zahrani, A., & Duha, N. A. (2023). KARAKTERISTIK GENERASI Z DAN KESIAPANNYA
DALAM MENGHADAPI BONUS DEMOGRAFI 2030. In Accounting Student Research Journal (Vol.
, Issue 1).
Azhar, M. H., & Khan, R. B. F. (2024). Work-life Balance terhadap Turnover Intention melalui Kompensasi
sebagai Variabel Intervening. Jurnal E-Bis, 8(1), 39–48. https://doi.org/10.37339/e-bis.v8i1.1541
Badan Pusat Statistik. (2021). Hasil Sensus Penduduk 2020.
Badan Pusat Statistik (BPS). (2024). Angkatan Kerja (AK) Menurut Golongan Umur, 2024.
https://www.bps.go.id/id/statistics-table/2/Njk4IzI=/angkatan-kerja--ak--menurut-golongan-umur.html
Bertolini, S., & Poggio, B. (2022). Research Handbook on Work–Life Balance: Emerging Issues
and Methodological Challenges. Edward Elgar Publishing Limited.
Bougie, R., & Sekaran, U. (2020). RESEARCH METHOD FOR BUSINESS A Skill Building Approach (8 ThAsian Edition). WILEY.
Brady, K. J. S., Ni, P., Sheldrick, R. C., Trockel, M. T., Shanafelt, T. D., Rowe, S. G., Schneider, J. I., & Kazis,
L. E. (2020). Describing the emotional exhaustion, depersonalization, and low personal accomplishment
symptoms associated with Maslach Burnout Inventory subscale scores in US physicians: an item response
theory analysis. Journal of Patient-Reported Outcomes, 4(1). https://doi.org/10.1186/s41687-020-00204-
x
Choi, S., Cheong, K. J. (KJ), & Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary
rewards, and career paths on the relationship between job burnout and turnover intentions in the context
of call centers. Managing Service Quality, 22(5), 492–516. https://doi.org/10.1108/09604521211281396
Deloitte. (2024). 2024 Gen Z and Millennial Survey: Living and working with purpose in a transforming world.
Dessler, G. (2020). Human Resource Management (16th ed.). Pearson Education.
Dudija, N., & Rindu Annisa Putri. (2025). The Influence of Workload Towards Burnout Among Generation Z
Employees in Indonesia: The Mediation Role of Work Stress. Journal of Economics, Business, and
Accountancy Ventura, 27(3), 355–372. https://doi.org/10.14414/jebav.v27i3.4519
Dudija, N., Wulansari, P., Sary, F. P., Putri, R. K., Ayuningtias, H. G., & Wahyuningtyas, R. (2023).
PERILAKU ORGANISASI. Tel-U Press Telkom University.
Efianingrum, A., Maryani, M., Sukardi, J. S., Hanum, F., & Dwiningrum, S. I. A. (2022). Kesadaran
multikultural generasi Z dan implikasinya pada pendidikan. Humanika, 22(1), 1–20.
https://doi.org/10.21831/hum.v22i1.49102
Emilisa, N., Mulvi, A. N. A., & Sandra, A. M. (2024). PENGARUH WORK-LIFE BALANCE DAN JOB
BURNOUT TERHADAP INTENTION TO QUIT DENGAN PSYCHOLOGICAL DISTRESS
SEBAGAI VARIBEL MEDIASI. SOLUSI : Jurnal Ilmiah Bidang Ilmu Ekonomi, 22.
Esthi, R. B., & Panjaitan, S. (2023). The Effect of Work-Life Balance on Turnover Intention Mediated by
Burnout. Lembaga Riset, Publikasi, Dan Konsultasi Jonhariono.
Faturrachman, M., Karyanti, & Setiawan, A. M. (2022). BURNOUT KONSELOR (A. Solikin, Ed.). K-Media.
https://repository.umpr.ac.id/193/5/Dokumen%20-%20Burnout%20Konselor.pdf
Galanis, P., Moisoglou, I., Katsiroumpa, A., & Sourtzi, P. (2024a). Impact of workplace bullying on job burnout
and turnover intention among nursing staff in Greece: Evidence after the COVID-19 pandemic. AIMS
Public Health, 11(2), 614–627. https://doi.org/10.3934/publichealth.2024031
Galanis, P., Moisoglou, I., Katsiroumpa, A., & Sourtzi, P. (2024b). Impact of workplace bullying on job burnout
and turnover intention among nursing staff in Greece: Evidence after the COVID-19 pandemic. AIMS
Public Health, 11(2), 614–627. https://doi.org/10.3934/publichealth.2024031
Ghozali, I. (2021). Partial Leas Square Konsep Teknik dan Aplikasi (3rd ed.). Badan Penerbit Universitas
Diponegoro.
Hair, J. F. J., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Business Partial Least
Squares Structural Equation Modeling (PLS-SEM) Using R. Springer Nature.
https://library.oapen.org/handle/20.500.12657/51463
Hartanto, M., & Karim, P. (2023). Laporan Gen Z Indonesia 2022: Memahami dan Mengungkap Perilaku,
Tantangan, dan Peluang. https://digitalsociety.id/2023/03/20/indonesia-gen-z-report-2022-
understanding-and-uncovering-the-behaviour-challenges-and-opportunities/12502/
Indonesia, C. (2022). Survei: Mayoritas Netizen Burnout Gara-gara Pekerjaan .
Indrawati. (2015). METODE PENELITIAN MANAJEMEN DAN BISNIS (D. Sumayyah, Ed.; 1st ed.). PT.
Refika Aditama.
Johnson, V. R. (2023). A QUANTITATIVE EXAMINATION OF THE RELATIONSHIPS BETWEEN WORKLIFE BALANCE, BURNOUT, AND TURNOVER INTENTIONS AMONG TEXAS PUBLIC
ACCOUNTING PROFESSIONALS.
Kaswan, M. (2018). Perilaku Organisasi Positif. CV. PUSTAKA SETIA.
Korzynski, P., Paniagua, J., & Rodriguez-Montemayor, E. (2020). Employee creativity in a digital era: the
mediating role of social media. Management Decision, 58(6), 1100–1117. https://doi.org/10.1108/MD05-2018-0586
Kusumawati, P. M., & Dewi, I. G. A. M. (2021). Stres Kerja Ditinjau dari Konflik Peran Ganda dan Dukungan Sosial pada Perawat. http://id.wikipedia.org/wiki/perawat
Muizu, W. O. Z., & Priansa, D. J. (2022). Perilaku dan Budaya Keorganisasian (1st ed.). CV Pustaka Setia.
Mulvi, A. N. A., Emilisa, N., & Sandra, A. M. (2024). PENGARUH WORK-LIFE BALANCE DAN JOB
BURNOUT TERHADAP INTENTION TO QUIT DENGAN PSYCHOLOGICAL DISTRESS
SEBAGAI VARIBEL MEDIASI. SOLUSI : Jurnal Ilmiah Bidang Ilmu Ekonomi, 22.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2018). Fundamentals of Human Resource
Management (7th ed.). McGraw-Hill Education.
Nur, A., & Ainun, A. (2022a). YUME : Journal of Management Relationship between Work-life Balance,
Burnout and Turnover Intention in Millennial Workers. YUME : Journal of Management, 5(3), 280–292.
https://doi.org/10.2568/yum.v5i3.3067
Nur, A., & Ainun, A. (2022b). YUME : Journal of Management Relationship between Work-life Balance,
Burnout and Turnover Intention in Millennial Workers. YUME : Journal of Management, 5(3), 280–292.
https://doi.org/10.2568/yum.v5i3.3067
Nurdin, S., & Rohaeni, H. (2020a). Work-Life Balance dan Dampaknya terhadap Intention Turnover pada
Generasi Millenial : Peran Mediasi Job Satisfaction Work-Life Balance and its Impact on Turnover
Intention in the Millennium: the Mediation Role of Job Satisfaction. Jurnal Konsep Bisnis Dan
Manajemen), 6(2), 2020. https://doi.org/10.31289/jkbm.v6i2.3523
Nurdin, S., & Rohaeni, H. (2020b). Work-Life Balance dan Dampaknya terhadap Intention Turnover pada
Generasi Millenial : Peran Mediasi Job Satisfaction Work-Life Balance and its Impact on Turnover
Intention in the Millennium: the Mediation Role of Job Satisfaction. Jurnal Konsep Bisnis Dan
Manajemen), 6(2), 2020. https://doi.org/10.31289/jkbm.v6i2.3523
Pallera, S. (2024). Burnout Statistics in the Workplace. https://hubstaff-com.translate.goog/blog/burnoutstatisticsworkplace/?_x_tr_sl=en&_x_tr_tl=id&_x_tr_hl=id&_x_tr_pto=sge#:~:text=76%25%20of%20employee
s%20experience%20burnout,to%20visit%20the%20emergency%20room.
Pramushinta, A., Wahyu Winarto, W., & Biyanto, F. (2024a). PENGARUH WORK LIFE BALANCE,
EMPLOYE ENGAGEMENT, BURNOUT DAN ORGANIZATINAL JUSTICE TERHADAP
TURNOVER INTENTION PADA KARYAWAN GENERASI Z. Neraca: Jurnal Ekonomi, Manajemen
Dan Akuntansi, 2(12), 75–88. http://jurnal.kolibi.org/index.php/neraca
Pramushinta, A., Wahyu Winarto, W., & Biyanto, F. (2024b). PENGARUH WORK LIFE BALANCE,
EMPLOYE ENGAGEMENT, BURNOUT DAN ORGANIZATINAL JUSTICE TERHADAP
TURNOVER INTENTION PADA KARYAWAN GENERASI Z. Neraca: Jurnal Ekonomi, Manajemen
Dan Akuntansi, 2(12), 75–88. http://jurnal.kolibi.org/index.php/neraca
Putranti, H. R. D. (2022). Turnover Intention (D. E. Wiyoto, Ed.). EUREKA MEDIA AKSARA.
https://fliphtml5.com/xxglb/voug/basic
Putri, R. A., & Dudija, N. (2024). Burnout among Generation Z Employees: A Literature Review.
https://doi.org/10.56472/25835238/IRJEMS-V3I6P138
Rahadi, D. R. (2023). Pengantar Partial Least Squares Structural Equation Modelling (PLS-SEM) (Wijonarko,
Ed.). Lentera Ilmu Madani.
Ricardianto, P. (2018). Human Capital Management. In Media & STMT Trisakti.
Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed.). Pearson Education.
Rudolph, C. W., & Zacher, H. (2020). “The COVID-19 generation”: A cautionary note. Work, Aging and
Retirement, 6(3), 139–145. https://doi.org/10.1093/workar/waaa009
Salsabilla, W. A. (2024, April 17). 69% Pekerja Gen Z Berencana Resign dari Pekerjaan Mereka Saat Ini.
GoodStats.Id. https://goodstats.id/article/69-pekerja-gen-z-berencana-untuk-resign-G1qKv
Satu Data Indonesia. (2024). Angkatan Kerja Menurut Kelompok Umur [Tahun 2023].
https://katalog.data.go.id/dataset/hrn2yc_mnu6o_vnib
Schaufeli, W., De Witte, H., & Desart, S. (2020). BURNOUT ASSESSMENT TOOL 1 Version 2.0-July 2020.
Sembiring, T. B., Irmawati, Sabir, M., & Tjahyadi, I. (2023). BUKU AJAR METODOLOGI PENELITIAN
(TEORI DAN PRAKTIK) (B. Ismaya, Ed.). CV Saba Jaya Publisher.
Setyaningsih, M. W., & Abadiyah, R. (2024). The Effect of Work Family Conflict and Work Overload on Job
Performance with Burnout as an Intervening Variable at The Puskesmas Wonoayu Sidoarjo Employees
[Pengaruh Work Family Conflict dan Work Overload terhadap Job Performance dengan Burnout sebagai Variabel Intervening pada Pegawai Puskesmas Wonoayu Sidoarjo].
Singh, J. (2022). Development and initial validation of turnover intention scale. In Humanities and Social
Science Studies (Vol. 10, Issue 2). https://www.researchgate.net/publication/358912003
Skelton, A. R., Nattress, D., & Dwyer, R. J. (2020). Predicting manufacturing employee turnover intentions.
Journal of Economics, Finance and Administrative Science, 25(49), 101–117.
https://doi.org/10.1108/JEFAS-07-2018-0069
Srivastava, S., & Agrawal, S. (2020). Resistance to change and turnover intention: a moderated mediation
model of burnout and perceived organizational support. Journal of Organizational Change Management,
(7), 1431–1447. https://doi.org/10.1108/JOCM-02-2020-0063
Sugiyono. (2017). METODE PENELITIAN BISNIS (S. Y. Suryandari, Ed.; 3rd ed.). ALFABETA.
Wahjono, S. I., Mariana, A., Rahim, A. R., Rasulong, I., & Yani, T. I. I. (2020). PERILAKU ORGANISASI DI
ERA REVOLUSI INDUSTRI 4.0. RAJAWALI PERS.
Winarno, A., Prasetio, A. P., Luturlean, B. S., & Wardhani, S. K. (2022). The link between perceived human
resource practices, perceived organisational support and employee engagement: A mediation model for
turnover intention. SA Journal of Human Resource Management, 20.
https://doi.org/10.4102/sajhrm.v20i0.1802
Wulandari, A., Listiarini, A., Palit, G. M., & Rohman, A. (2023a). Burnout, Leadership, and Turnover Intention
among Generation Z in Mining Industry. In International Journal of Innovation, Creativity and Change.
www.ijicc.net (Vol. 17, Issue 2). www.ijicc.net
Wulandari, A., Listiarini, A., Palit, G. M., & Rohman, A. (2023b). Burnout, Leadership, and Turnover Intention
among Generation Z in Mining Industry. In International Journal of Innovation, Creativity and Change.
www.ijicc.net (Vol. 17, Issue 2). www.ijicc.net
Wulansari, P., Meilita, B., & Ganesan, Y. (2020). The Effect of Employee Retention Company to Turnover
Intention Employee-Case Study on Head Office Lampung Bank
