Improving Employee Engagement at The West Wanagon Slope Stability (WWSS) Project of PT. Freeport Indonesia


  • Fari Putra School of Business Management ITB
  • Aurik Gustomo School of Business Management ITB


As a commitment to Indonesian government regulations on mine closure, PTFI launched the Lower Wanagon
Project since January 2011 and projected will be finished in 2024. Delays in material movement potentially affect
additional costs in the future. One of the cause of project delay is low rate of employee engagement. The
purpose of this research are to find the factors that might affect Employee Engagement at PTFI especially in the
WWSS Project, and analyze the critical factors and suggest several improvements based on critical factors to
improve employee engagement. Three employee engagement models that common being used in mining
company such as; Gallup, DDI, and Aon-Hewitt utilized as reference and supported by empirical studies to find
the appropriate model for PTFI was conducted as a descriptive study. Based on the model, surveys that
conducted combined with interviews and focus group discussions resulted in employee engagement models for
PTFI. Defendant scoring to define the existing conditon about the factor through statements in questionnaire.
Quality of Life factor contained living area that relatively far from nearest city and work schedule during the
week and vacation schedule and allocation. Leadership factor contains ability by which individuals become
conscious of ways to achieve their desired goals and develop new values. Career, Support, and Development
factor contains strong performance conditions for the task, opportunities to advance more skills and chance to
grow and pick up new ability and knowledge.