QUALITY METRIC DESIGN AS A TOOL TO CONTROL THE QUALITY OF PROJECT

Abstract

One of the Internet Service deployment project stages is the Revitalization of Fiber Termination Management. The owner of the project had already given the contract to one of the vendor to carry out the whole project. However, during the monitoring & controlling phase there is a delay that cause 3 months extension. To overcome the situation, the owner is willing to create the guidance to minimize the rework activities that cause more exaggerating delay. So this study aims to perform the design of quality metrics using internal control methods in identifying possible errors in each work activity. In quality metric there is critical success criteria which is the standard of success of job activity. The analysis is done using Critical Path Method (CPM) to determine the priority of each work activity from the implementation result. So the analysis result can be used as lesson learned in the form of quality checklist templates that can be used in similar projects in the future. The result of this research is 84 out of 110 statements or equal to 76,36% statement of critical success criteria have been implemented. The remaining 26 out of 110 statements or 23,64% statement of critical success criteria is not yet implemented which is one of the reason the overrun schedule.

Keywords: internal control, project, quality checklist, quality metric, control quality