Acceptance Model of Cultural Aesthetic in Interface Design "Zi.Care" Healthcare Aplication for Hospital Staff
Abstract
Using the Technology Acceptance Model (TAM), the study investigates the acceptance of the Zi.Care health application user interface by medical personnel in hospitals. The study was conducted through in-depth interviews with 30 doctors, nurses, and administrative staff from three hospitals in Indonesia. The focus of the research was to find out how users viewed Zi.Care applications as easy to use and easy-to-use, as well as how cultural adjustments in interface design affected acceptance of applications. The results of the study show that the Zi.Care interface is considered easy to use and user-friendly by most respondents. With the use of local languages, familiar symbols, and layouts that match Indonesian cultural preferences, the interface was well received by users. After they saw the app become easier to use, respondents said Zi.Care helped them manage patients' medical records better and reduced administrative burdens. However, the research also found technical problems, such as unstable internet connectivity and a lack of hardware. Besides, the need for more training and technical support is also a major concern. Overall, this research shows that a culture-based user interface helps people use the Zi.Care health app. These results give application developers and policymakers important insights into the importance of considering cultural elements when designing health technology to enhance adoption and use in hospitals. To ensure the successful implementation of this technology, adequate technical support and infrastructure are required.
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