Sastra, Brahmandi Andria, Magister Management Department, School of Economy of Business Telkom University Bandung, Indonesia

• Sustainable Collaboration in Business, Technology, Information and Innovation (SCBTII) 2017: SCBTII Proceeding - Articles
  Measuring the Influence of Customer Experience on Customer Satisfaction, Loyalty Intention and Word of Mouth Behavior Using Customer Experience Quality (EXQ) Model on Telkom’s IndiHome Complaint Handling Process
  Abstract  PDF