eProceedings of Management Vol 9 No 2 (2022): April 2022 - Program Studi S1 Manajemen (Manajemen Bisnis Telekomunikasi & Informatika)
Analysis Interaction E-Wom Of Online Transportation User On Twitter Social Media To Increase Customer Engagement Using Social Network Analysis (Study On: Gojek And Grab) AbstrakPDF (English)
eProceedings of Management Vol 8 No 5 (2021): Oktober 2021 - Program Studi S1 Manajemen (Manajemen Bisnis Telekomunikasi & Informatika)
Analisis Keluhan Pelanggan Pada Social Customer Relationship Management E-commerce Di Indonesia Menggunakan Model Berbasis Ontology (Studi Kasus: Tokopediacare, Shopeecare, Bukabantuan) AbstrakPDF (English)